Terms & Conditions

These Terms constitute a legally binding agreement between you (“you”, “Client”, or “user”) and Cloutrr Grow (OPC) Private Limited(“GrowClinic”, “we”, “us”). If you do not agree with any part of these Terms, you must not use our Services.

• “Services” means our website, the AI audit tool at audit.growclinic.io, the Sync automation at sync.growclinic.io, and any marketing, consulting, or growth services we provide.
• “Content” means any text, data, graphics, or other material made available through the Services.
• “Client Data” means data you or your end-users submit to or generate through the Services.

You must be at least 18 years old and capable of forming a binding contract to use the Services. The Services are intended for healthcare professionals, clinics, hospitals, and businesses, not for use by patients or consumers for personal medical purposes.

GrowClinic provides patient-acquisition systems, digital marketing, marketing automation, and related growth services for healthcare practices. This includes:

• an AI-assisted clinic audit tool that generates growth assessments based on available and user-supplied information;
• Sync, a WhatsApp and booking automation product for patient communication; and
• managed marketing, advertising, and consulting services as agreed in a separate proposal, order form, or statement of work.

Specific deliverables, scope, and commercial terms for managed services are set out in the applicable proposal or order form, which forms part of these Terms. We may modify, suspend, or discontinue any part of the Services with reasonable notice where practicable.

Certain Services require an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorised use.

Fees for the Services are set out in the applicable proposal, order form, or pricing page. When online payments are enabled, they will be processed securely through our payment gateway, Razorpay; by making a payment you also agree to Razorpay’s applicable terms.

• All fees are exclusive of applicable taxes (including GST), which will be added where required by law.
• Unless otherwise stated, fees are payable in advance, and subscriptions renew automatically until cancelled in accordance with our Refund & Cancellation Policy.
• Late or failed payments may result in suspension of the Services after reasonable notice.
• Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.

You agree not to use the Services to:

• violate any applicable law or regulation, including advertising, healthcare, data-protection, and consumer-protection laws;
• send unsolicited, deceptive, or unlawful communications, or use the Services in a way that breaches WhatsApp, Meta, or Google platform policies;
• infringe the intellectual-property or privacy rights of others;
• upload malicious code, attempt to gain unauthorised access, or interfere with the integrity or performance of the Services;
• make false or misleading medical claims, or provide content that is unlawful, harmful, or deceptive; or
• reverse engineer, resell, or misuse the Services or any underlying technology.

You are solely responsible for ensuring that any content, claims, and patient communications delivered through the Services comply with applicable medical-advertising and ethics regulations.

The Services rely on third-party technologies and platforms, including the OpenAI API, Google (Gemini and Google Cloud) APIs, Meta (WhatsApp/advertising) APIs, and Razorpay. Your use of features powered by these providers may also be subject to their respective terms and policies. We are not responsible for the acts, omissions, availability, or content of third-party services, and outputs generated by AI providers are provided on an “as-is” basis.

The GrowClinic name, logo, website, software, methodologies, and all related intellectual property are owned by Cloutrr Grow (OPC) Private Limited or its licensors and are protected by applicable laws. We grant you a limited, non-exclusive, non-transferable right to use the Services for their intended purpose during your engagement.

You retain ownership of your Client Data and pre-existing materials you provide. You grant us a limited licence to use such data and materials solely to provide and improve the Services. Unless otherwise agreed in writing, ownership of bespoke deliverables transfers to you upon full payment.

Each party may receive confidential information from the other. Both parties agree to keep such information confidential, use it only to perform under these Terms, and protect it with reasonable care. This obligation does not apply to information that is public through no fault of the receiving party or that must be disclosed by law.

The Services are provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Marketing and growth outcomes depend on many factors outside our control. We do not guarantee any specific number of leads, bookings, patients, rankings, revenue, or return on investment. Any examples, case studies, or projections are illustrative and not a promise of results. The audit tool and AI outputs are informational only and do not constitute medical, legal, financial, or professional advice.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Services will not exceed the total fees paid by you to us for the Services in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Cloutrr Grow (OPC) Private Limited, its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your Client Data, or your violation of any law or third-party right.

These Terms remain in effect while you use the Services. Either party may terminate an engagement as set out in the applicable order form or, where none applies, on reasonable notice. We may suspend or terminate access immediately for breach of these Terms, non-payment, or unlawful use. Upon termination, your right to use the Services ceases; provisions that by their nature should survive (including payment, IP, confidentiality, disclaimers, and liability) will survive.

These Terms are governed by the laws of India. Subject to the below, the courts at Hamirpur, Uttar Pradesh shall have exclusive jurisdiction. The parties will first attempt to resolve any dispute amicably through good-faith discussions. Failing resolution, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Hamirpur, Uttar Pradesh, conducted in English by a sole arbitrator.

These Terms, together with any applicable order form and our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between the parties. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. We may update these Terms from time to time, with the revised version posted on this page.

For questions about these Terms, contact us:

• Cloutrr Grow (OPC) Private Limited (operating as GrowClinic)
• Email: [email protected]
• Phone: +91 97183 04212
• Address: Rath, Hamirpur, Uttar Pradesh 210428, India
• CIN: U73100UP2025OPC222487