Refund & Cancellation

When online payments are enabled, all payments for our Services are processed securely through our payment gateway, Razorpay. This policy applies to such payments and works alongside any specific commercial terms agreed in your proposal, order form, or subscription plan. Where a signed agreement states different refund terms, that agreement will govern.

GrowClinic provides digital services — including marketing, advertising management, marketing automation (Sync), AI audits, consulting, and related growth services. These are customised, professional services delivered over time, not physical or shrink-wrapped products. As such, refund eligibility reflects the work already performed and any third-party costs already incurred on your behalf.

GrowClinic deals exclusively in digital services. We do not sell, ship, or deliver any physical goods, and therefore no shipping charges apply.

• Access to digital services (such as the audit tool or Sync) is provided electronically, typically immediately or shortly after a successful payment and account setup.
• Managed services and bespoke deliverables are delivered according to the timelines set out in your proposal or order form, via email, our platform, or other agreed digital channels.
• If you do not receive access or a confirmation within a reasonable time after payment, please contact us and we will resolve it promptly.

One-time services & projects. You may request cancellation of a one-time service before work has commenced for a full refund. Once work has begun, charges for work completed and third-party costs already incurred are non-refundable, and any remaining balance will be refunded on a pro-rata basis at our reasonable assessment.

Subscriptions & retainers. You may cancel a subscription or monthly retainer at any time, effective at the end of the current billing cycle. We do not provide pro-rata refunds for the unused portion of a billing cycle already started, unless required by law or stated otherwise in your agreement. Cancellation stops future renewals; it does not automatically refund a payment already made for the current period.

Refunds may be considered in the following circumstances:

• a duplicate or erroneous payment was made;
• payment was charged but the corresponding service was not provided or made accessible;
• a cancellation request was received before work commenced on a one-time service; or
• a refund is required under applicable consumer-protection law.

The following are generally non-refundable:

• work already performed and time already spent delivering the service;
• third-party costs incurred on your behalf — for example, advertising spend paid to Google or Meta, domain or hosting fees, and payment-gateway or transaction charges;
• setup, onboarding, or one-time configuration fees once the work has been carried out; and
• services explicitly marked as non-refundable at the time of purchase.

To request a refund, email [email protected] from your registered email address with your name, invoice/transaction reference, payment date, and the reason for the request.

• We will acknowledge your request within 3 business days and aim to assess it within 7 business days.
• Approved refunds are processed back to the original payment method via Razorpay.
• Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your bank or card issuer.
• We will keep you informed of the status throughout the process.

If you have a concern about a charge, please contact us first so we can resolve it directly — this is usually the fastest path. Initiating a chargeback without contacting us may delay resolution. We reserve the right to contest chargebacks we believe are invalid by providing transaction and service-delivery records to the payment provider.

For any refund, cancellation, or billing questions, reach us at:

• Cloutrr Grow (OPC) Private Limited (operating as GrowClinic)
• Email: [email protected]
• Phone: +91 97183 04212
• Address: Rath, Hamirpur, Uttar Pradesh 210428, India
• CIN: U73100UP2025OPC222487